jetbuj Privacy Policy — Your Information Is Safe With Us
This policy explains in detail how your personal information is collected, used, stored, and kept secure on the jetbuj platform.
About This Policy
jetbuj ("we", "us", or "platform") operates a trusted online gaming service for players in Bangladesh. When you register, log in, or use any service on jetbuj, you provide us with certain information. This privacy policy ("policy") explains how we handle that information.
By using our website, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
1. Information We Collect
jetbuj may collect the following types of information from you. The purpose of collection is always to improve service quality and ensure security.
1.1 Information You Provide Directly
- Name, email address, date of birth, and mobile number — provided during the registration process
- Documents required for identity verification (such as a national ID card or passport)
- Financial information — your bKash, Nagad, or Rocket account number (for deposits and withdrawals)
- Any information provided when contacting our support team
1.2 Information Collected Automatically
- IP address, browser type and version, operating system
- Which pages you visited, how long you stayed, and where you came from
- Device identification information and connection data
- Data collected through cookies and similar tracking technologies
1.3 Gaming Activity Information
- Your betting history, game activity, and records of wins and losses
- Account balance, transaction history, and bonus-related information
- Data on participation in VIP levels and rewards programs
2. Purpose of Using Information
jetbuj uses the information collected from you only for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account and provide you with a secure login experience.
- Payment Processing: To complete secure deposit and withdrawal transactions via bKash, Nagad, and Rocket.
- Service Improvement: To personalize your gaming experience and improve platform performance.
- Communication: To send important updates, transaction confirmations, and support messages.
- Legal Obligations: To prevent fraud, comply with anti-money laundering (AML) regulations, and verify age (21+).
- Responsible Gaming: To identify problematic gaming behavior and ensure player protection.
- Analytics and Statistics: To monitor service performance and evaluate the overall quality of the platform.
3. Information Sharing and Disclosure
jetbuj may share information with certain third parties under limited circumstances and strict conditions:
3.1 Service Provider Partners
We may share necessary information with trusted service providers for the following purposes:
- Payment gateways and financial transaction processing companies
- Identity verification and fraud prevention services
- Technology infrastructure and cloud storage providers
- Game software providers (Pragmatic Play, Spribe, PG Soft, JILI, etc.)
3.2 Disclosure for Legal Requirements
We may be required to disclose information to authorities in the following circumstances:
- In compliance with court orders or legal directives
- For investigations into fraud, money laundering, or other illegal activities
- At the request of government agencies for national security or public safety purposes
4. Cookies and Tracking Technologies
jetbuj uses cookies and similar technologies on its website. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Necessary to maintain your login state and keep security features active. These cannot be disabled.
- Functional Cookies: Used to remember your preferences, language settings, and various service preferences.
- Analytical Cookies: Collected to monitor platform usage and improve the service. These do not identify any individual.
You can delete or disable cookies at any time through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
5. Data Security Measures
jetbuj applies industry-standard technology and processes to protect your personal information:
- SSL/TLS Encryption: All data exchanged between your browser and our servers goes through encrypted channels.
- Data Encryption: Sensitive personal information and financial data are encrypted when stored.
- Access Control: Only authorized personnel have access to information on a need-to-know basis.
- Security Monitoring: Ongoing monitoring systems are in place to detect unusual activity on the system.
- Regular Audits: Regular security assessments are conducted by third-party experts.
6. Data Retention Period
jetbuj retains your information only for as long as necessary to fulfill the purposes of the service or as required by legal obligations.
- Account Information: For the duration the account is active and for a legally required period after the account is closed.
- Transaction and Financial Records: May be retained for an extended period in compliance with financial regulations and anti-money laundering rules.
- Gaming History: Retained for a defined period after account closure for responsible gaming and dispute resolution purposes.
- Communication Records: Records of conversations with the support team are kept for a defined period to ensure service quality.
7. Your Rights Regarding Your Information
As a user of the jetbuj platform, you have the following rights regarding your own information:
- Access: The right to request information about what data we hold about you.
- Correction: The right to request an update or correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your personal information under certain circumstances (subject to legal obligations).
- Objection to Processing: The right to object to the processing of your information for specific purposes.
- Portability: The right to request your information in a structured, machine-readable format.
- Withdrawal of Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.
To exercise these rights, please contact our support team. We are committed to responding to verifiable requests.
8. Protection of Minors
jetbuj is for users aged 21 and over only. We do not intentionally collect any information from persons under the age of 21.
9. About Third-Party Links
The jetbuj platform is connected to game software providers such as Pragmatic Play, Spribe, PG Soft, JILI, Evolution Gaming, Microgaming, Ezugi, and others. These providers have their own privacy policies and we are not responsible for their use of information.
Similarly, payment services such as bKash, Nagad, and Rocket are governed by their own privacy policies. It is your responsibility to read those policies before making a deposit or withdrawal.
10. Changes to This Policy
jetbuj reserves the right to update or change this privacy policy at any time. For significant changes, we will:
- Update the "Last Updated" date on this page
- Send a notification to registered users by email or on the platform
- For significant changes, clearly provide an opportunity to consent to the new terms
Continued use of the platform after changes are made will be considered acceptance of the updated policy. Please review this page regularly.
11. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us: